How To: Install CrossLoop
CrossLoop is an application that allows a remote technical support expert to share your computer keyboard and screen just as if they were sitting in front of it. Installing CrossLoop is necessary to take advantage of the online tech help packages offered by Tech-Pro.net. This tutorial shows you how to install it.
Downloading CrossLoop
First, download the CrossLoop Setup Wizard.
Download the CrossLoop Setup Wizard now!
After you start the download, you may see a security warning like this:
Click on Run.
When the download has completed, you will see another security warning like this, requesting confirmation that you want to run the downloaded file:
Click on Run again.
You must be logged in to your computer as Administrator, or as a user with administrative privileges, in order to install programs such as CrossLoop. If you see a message such as this one:
speak to your CrossLoop tech help expert and have them install the software before they start.
Running the CrossLoop installer
First you must select the language to be used for installation:
Now you will see the main screen of the CrossLoop Setup Wizard. Click Next to continue.
Now you will see the License Agreement.
Read it, and if you agree, click on "I accept the agreement" and then click Next.
On the next screen (shown above) you choose what additional icons you want to create. We recommend that you select Create a desktop icon, and that Create a Quick Launch icon is unchecked. Then click Next.
The next page shows a summary of the selected options. Note that you do not get a choice of where to install CrossLoop. This is to avoid potential problems when CrossLoop is installed by inexperienced users.
Finally the Setup Wizard informs you that installation of CrossLoop is complete. Click Finish to close the Wizard and start CrossLoop.
Anti-virus and Firewall Issues
Virus alerts
At the heart of CrossLoop is TightVNC, a free open-source GPL-licensed remote control software. The free availability of TightVNC means, unfortunately, that it is also sometimes used as a component of some spyware applications that allow unauthorized users to gain access to a computer. Some anti-virus or anti-spyware products may raise an alert about this component when you install CrossLoop, although most good anti-virus products should by now be aware of its use by this bona-fide legitimate remote control product.
If a virus alert appears when you run the CrossLoop Setup Wizard, you can safely ignore it. If your security software does not allow you to ignore the warning and you are prevented from completing the installation, or CrossLoop does not work after installation, contact the developer of the security application or your CrossLoop tech help expert.
Firewall alerts
In order to allow communication with a remote user, CrossLoop needs to make connections to servers on the Internet. The Windows Firewall or other third party firewall or security software that you are using may raise an alert the first time you start CrossLoop and ask whether it should be blocked.
If a firewall alert appears the first time you start CrossLoop or try to allow a remote user to share your computer then you should instruct the firewall to allow the connection. If the firewall blocks the connection, CrossLoop will not work.
